A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Refund Policy
At Munjie (Grilled Pineapple Pet Products B.V.), we want you and your pets to be completely happy with your purchase. If something isn’t right, we’re here to help.
Returns
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You may return unopened and unused products within 14 days of receiving your order.
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To be eligible for a return, items must be in their original packaging and in the same condition that you received them.
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Perishable products (such as opened snack packs) cannot be returned for safety and hygiene reasons.
Refunds
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Once we receive your returned item, we will inspect it and notify you by email.
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If approved, a refund will be issued to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item sent or defective product).
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need to exchange an item, email us at support@munjie.com within 7 days of delivery.
Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us immediately with your order number and photos of the product. We will arrange a replacement or refund at no additional cost to you.
How to Start a Return
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Contact us at contact@munjiethedog.com with your order number.
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Wait for return authorization and instructions.
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Ship your product back to us (address provided during authorization).
Non-Returnable Items
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Opened or partially used food products
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Gift cards
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Sale/clearance items (unless defective)
Questions
If you have any questions about our refund or returns policy, reach out to us at:
Email: contact@munjiethedog.com